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IT Technician

We are looking for an IT Technician to join our busy IT team.

About Critchleys

Founded in 1906, Critchleys is Oxford’s leading firm of chartered accountants and business advisers, with a professional and friendly culture. We are forward thinking and provide a full range of Accountancy services to our substantial, growing and diverse client base.

We have a skilled team of well over 100 people in whom we place great value. The firm has a reputation for technical excellence and the delivery of a responsive service to our clients which we strive to continue through investing in our people. You will be working alongside our IT Manager within the busy Operations Team providing support to all our staff.

Based in the heart of the city centre and close to train and bus links, our office offers our staff a fresh, modern and inspiring working environment.

The role

As the IT Technician you will assist and support the IT Manager with desktop support, troubleshooting hardware/software problems, and the delivery of various project assignments.

You will be the first port of call for staff and directors in relation to equipment and core application functionality, ensuring minimal disruption to the Firm’s functions. This will include responsibility of the Firm’s helpdesk ticketing system.

You will be involved in creating user guides and will assist with the effective planning and development of the firm’s IT infrastructure.

The person

This role is suitable for those interested in technology and looking to further their IT career.

You are reliable, able to follow instructions and to work autonomously, but you are also able to recognise when you need assistance. You are able to quickly gain new skills and knowledge when faced with new challenges, i.e. strong google-fu.

You are able to meet deadlines and adjust to changing priorities. You demonstrate a high attention to detail, and can work well as part of a team.

It is essential that you have a minimum of 12 months experience in an IT support role, as well as experience in active directory administration and group policy and Windows 10 support in a domain environment.

Having an interest in programming and scripting experience would be beneficial although is not essential. Experience in supporting Microsoft SQL server and Mobile OS (iPhone, Android and iPad) support is desirable.

The benefits

In return, we offer a 37.5 hour working week Monday to Friday, and an excellent benefits package including competitive salary (up to £23,000 per annum, depending on experience), profit share scheme, 32 days’ holiday (including bank and public holidays), company pension, pleasant working environment and excellent development opportunities.

The next step

To be considered for this role, please send your CV and covering letter to Joanne Drury, 23-38 Hythe Bridge Street, Oxford, OX1 2EP, or email

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